Most WordPress teams can fix things. Fixing things and running things reliably are not the same skill, and the gap between them gets more expensive with every site you add.
At a certain scale, the informal systems that keep operations running start to create more drag than they prevent. Slack threads replace runbooks. Institutional knowledge is concentrated in one or two people. A five-minute task takes twenty minutes because nobody wrote down how it worked last time.
The fix isn’t more headcount. It’s operational maturity: defined workflows, consistent tooling, and automation that handles the repetitive work so the team’s attention
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