At some point, every growing agency hits the same support problem.
Client requests start in your inbox. Then they spread to contact forms, DMs, WhatsApp, team inboxes, old threads, and that one ancient spreadsheet nobody wants to talk about.
So you start looking at helpdesk software.
HelpScout. Zendesk. Freshdesk. Groove. Gorgias. HelpDesk.
They all promise a cleaner way to manage support: shared inboxes, team assignments, conversation history, branded replies, and fewer client requests disappearing into the void.
Lovely stuff.
But wait a second…
Do you really need to pay for a separate helpdesk platform when Hub Tickets are already
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