Client support starts innocently enough.
One client emails you directly. Another fills out your contact form. Someone sends a WhatsApp message. A teammate gets a “quick question” in their own inbox. And, somehow, a client has replied to a three-month-old email thread with something urgent buried under 14 quoted replies.
Soon your “simple” support process has become a bit of a scavenger hunt.
The problem isn’t that your clients need help. Of course they do. It’s that all these requests are scattered everywhere, and keeping track of who said what, who replied, and what still needs doing can turn
Click here to continue reading this article.