Cognitive load reduction is important, but it’s not always about keeping things simple—sometimes, a little complexity can enhance user engagement and make experiences more rewarding. The key is finding the right balance, where simplicity and complexity coexist to create meaningful,… Continue Reading →
Gmail’s UX is powerful but overwhelming, balancing endless flexibility with a cluttered, default experience. It reflects users’ habits more than it guides them—efficient if you’re organized, chaotic if you’re not.
