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Mark Zahra takes over for the first episode of 2018 to discuss a topic he has grown passionate for; customer service.
Having been involved in support for the WP RSS Aggregator plugin for around 3 years, growing from a support engineer to head of support, and now being part of the team preparing the EDD Bookings plugin for its re-launch, Mark strives to improve the customer service their team provides.
As part of his research, he came across a Facebook live video hosted by
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